California Consumer Privacy Act (CCPA): First Warning Letters Are Being Sent

The California Consumer Privacy Act (CCPA) went into effect on January 1st, but enforcement efforts were put on hold until July 1, 2020.  Now that the deadline has passed, CA AG Xavier Becerra has issued warning letters to companies over alleged violations as reported by MediaPost. It’s the toughest law enacted in the U.S. so

Mobile Speed is Crucial in Today’s Mobile World

Google and Deloitte combined forces to look at mobile load times for 30 days across four verticals: Retail Luxury Travel Lead generation (such as insurance or auto sites) The results, published in a Whitepaper titled “Milliseconds make Millions,” were clear: 1. Faster sites mean more customers will reach checkout 2. Faster sites encourage people to

More than 200 Advertisers Join Facebook Ad Boycott

Facebook’s facing a revolt among advertisers.  Where will it end up and will it have a real impact? The campaign is asking businesses to stop advertising on Facebook in July to send a message. “We are asking all businesses to stand in solidarity with our most deeply held American values of freedom, equality and justice

Bipartisan Legislation to Hold Internet Companies Accountable for Moderation Practices

SOURCE:  News Release U.S. Sen. John Thune (R-S.D.), chairman of the Subcommittee on Communications, Technology, Innovation and the Internet, and Sen. Brian Schatz (D-Hawaii), ranking member of the subcommittee, in introducing the Platform Accountability and Consumer Transparency (PACT) Act, new bipartisan legislation to update Section 230 of the Communications Decency Act. The PACT Act would

Splitting the Digital Pie: An Open Letter to the AdTech

BPA Worldwide is a not-for-profit organization that provides independent audits of audience claims for media publishers and media buyers.  Today, they’re taking on the programmatic ad tech establishment along with a number of partner companies. The group is writing an open letter to the digital advertising agencies and asking for reform when it comes to

Two-Thirds of Links on Twitter are Done by Bots

Call it the attack of the bots.  The majority of tweets linking to the most popular websites are not handled by human beings, but bots that post content without human involvement.  That’s the findings of a Pew Research Center random sampling of 1.2 million tweets last year to answer this question: “What proportion of tweeted

Marketer Study: Will COVID-19 Change Everything? Umm, No.

You can’t go online without bumping into an article about how the coronavirus pandemic (COVID-19) has changed everything and how it’s all changed forever. When it comes to marketing, however, just 13% of marketers surveyed think COVID-19 has permanently changed branding, according to a study by Bynder.  57% agree that there will be a lasting

Advertising During Uncertain Times: 11 Research Projects Tell the Same Story

If you’re looking for hard data on what’s happened to brands that increased or decreased marketing during and after a crisis or recession, I’ve compiled the results of 11 studies into this article.  Every single one shows the same thing:  the companies that stayed the course or increased their marketing efforts grew at significant rates

Senators Ask for Relief for Journalists Amid Coronavirus Pandemic

“Local news is in a state of crisis,” said a letter written by a group of 19 Senators in a letter to Senate leadership. The senators warn that the widespread impact of the COVID-19 pandemic – including plummeting advertising revenue – could decimate local and regional news outlets even as communities have become increasingly reliant

Take Control of Your Brand Conversation or Someone Else Will

Not surprisingly, when you don’t control the conversation, it happens without you.  Brands that stop advertising and sending positive messages are seeing huge drops in brand sentiment because they only thing people hear about you is nothing or negative.  Those that continued to market saw a drop (people are thinking about other things these days),

NY State Data Tax: Legislation Would Tax Companies that Make Money from Consumer Data

A new bill working its way through the NY state legislatures wants to tax companies that sell or make money from the use of consumer data.  Assemblywoman Stacey Pheffer Amato wants to create a mutual fund from taxes that would pay a yearly dividend. New York State Assembly Bill A9112: Requires a five percent tax

Data Privacy: What Defines “Personal Information”

Weeks before new privacy rules go into effect, California AG is asking for significant changes to CCPA California’s Attorney General Xavier Becerra has proposed revisions to the regulations implementing the California Consumer Privacy Act (CCPA). The law itself went into effect on January 1, 2020 with an enforcement deadline of July 1st. As in any piece

Streaming Video Services See Massive Churn in Race for Dominance

When video streaming services offer free trials, there’s a lot of interest. When the trials run out, however, the customers run away. As Christopher Palmeri reported in Bloomberg Businessweek, two-thirds of these users leave when the free trial runs out. Another 10% of all streamers ditch the service every month. The churn is massive. That’s

A New Era in Online Privacy Rights Begins: Have You Made the Required Changes to Comply?

January 2020 brings a new year and a new decade.  It also brings new privacy laws for business.  Have you made the changes you need to avoid being out of compliance? CCPA California’s CCPA (California Consumer Privacy Act) is one of the strictest laws in the U.S. and goes into effect in January 2020.  Businesses

Report: Fake Accounts and Bots are Proliferating Online; Social Media Companies Aren’t Stopping Them

Let’s say you were able to positively identify more than 15,000 fake social media accounts.  You reported a significant number of them to social media platforms as fake.  Nearly a month later, who many do you think would still be on the platform? If you said 95% of the fake accounts were remaining online, you’d

TV’s Influence on Purchase Decisions Exceeds All Other Media Combined

Once again, consumers cited traditional television advertising as having the strongest influence on their purchasing behavior, greater than the influence of all other media combined.  That was the key takeaway from a research study, 2019 Purchase Funnel, conducted by GfK which measured the influence of media on consumers during their purchase decision-making process. Other key

A Game-Changer for Internet Privacy

You’ve probably never heard of it, but a new protocol called DOH could be a game-changer for online privacy. DOH stands for DNS-over-HTTPS. It would encrypt DNS traffic within your browser and hide requests and responses. When you enter a website’s URL into a web browser, it’s sent to the internet as a DNS request.

Growing Concerns about Facial Recognition Technology

Nearly 90 organizations and experts from 30 countries are calling for a moratorium on further deployment of facial recognition technology. In making a public declaration, the group says that the tech has evolved from a collection of niche systems to a “powerful integrated network capable of mass surveillance and political control.” “Unlike other forms of

Google says New Algorithm Update is “One of the Biggest Leaps Forward in the History of Search”

  “With the latest advancements from our research team in the science of language understanding–made possible by machine learning–we’re making a significant improvement to how we understand queries, representing the biggest leap forward in the past five years, and one of the biggest leaps forward in the history of Search,” said Pandy Nayak, VP of

More Bad News for Organic Search + New Research on Paid Search, Social Media, and Mobile Ads

If you’re hoping organic search is the way to increase conversions on Google, we’ve got some sobering news for you:  organic search on Google is producing just 22% of site visits, according to the new 3Q 2019 Digital Marketing Report from Merkle. Here are a few of the others insights from the report. Paid Search

Content Omnivores: Video Consumer Want It All

With the increased attention focused on OTT (Over-the-top) TV and streaming services, there are some interesting trends developing. 65% of US consumers say they stream content at least once a week. Two-thirds say they stream more video online than they watch of broadcast, cable, or satellite, according to Horowitz Research’s Focus OTT & SVOD 2019

Marketers #1 Goal in 2019? Get That Email Address

“Personalized experiences are about delivering contextually relevant experiences to your prospects and customers, based on what you know about them, where they are in the purchase journey, and what they are looking to achieve. It is becoming more evident that marketers who consistently deliver personalized cross-channel experiences are seeing moderate to substantial conversion improvements.” –

Changing Channels: Direct to Consumer Brands Are Moving Digital Dollars Back to Traditional Advertising

Many D2C brands are moving digital dollars back to traditional marketing channels. Rising costs of digital mediums Need to build brand awareness, trust, and credibility They are finding out that the direct response type campaigns that can work on search and social media channels will only take you so far.  “As you evolve,” Melanie Travis,

My Top 10+ Tools for Online Content Writing

Every once in a while someone ask me what tools I use to write on my website.  I’m using WordPress like just about everyone else.  WordPress powers 34% of all websites worldwide in 2019 and accounts for 60% of  Content Management Systems in use. One other thing I use is HubSpot to handle my workflow and keep track of

Using Facebook’s Like Button on Your Website May Violate EU Laws

This could change a lot of things.  If your website has Facebook’s like button on it for content or comments, you could be liable under the European Union’s privacy rules regardless of where you do business. The EU Court of Justice handed down the ruling this week in a case involving an online retailer.  A

Digital Divide Affects 100 Million U.S. Consumers: How Your State Stacks Up

Cell phones, apps, connected TVs, tablets, streaming media devices:  they all need broadband internet connections to be used to their full potential.  Yet, according to the a study by The NPD Group, nearly a third of Americans don’t have that kind of internet connection. NPD defines broadband as having at least a 25Mbps download speed

Online Gamers Face Consistent Harrassment

You’re right in the middle of an online battle when suddenly someone starts threatening you.  It goes way outside the bounds of any acceptable behavior.  The harasser might target your ethnicity, gender, sexual orientation, or religion.  They might spew hate speech or start rambling about extreme views. If you’ve done any multiplayer online gaming, no