AI is changing the way we interact with brands

New advancements in AI-based search, including voice search, are fundamentally changing the way people interact with brands. Research from Yext Inc and Vanson Bourne shows marketers are struggling to evolve quickly enough for this new reality:   only 8% of marketers believe their organization’s brand management strategy is completely effective to manage emerging technology and changing

For Online Reviews, Recency Matters

Online reviews matter.  92% of consumers say they look at reviews.  68% say positive reviews increase their trust. In addition to looking for positive reviews, we now know that consumers also value recent reviews in far greater numbers.  85% of those surveyed say that reviews dated more than three months old are no longer relevant.